Knowledge is power - crush the critics with it.

August 20th, 2009

I was hurt. I admit it. I was recently taken aback by comments made that suggested that, as a marketing artist, I probably don’t know much about personal training or nutrition. The comments were not meant to be hurtful but after having spent so many years devoted to our industry, I naturally assumed that my knowledge is a given.

This got me thinking…perhaps other clients don’t know how much I actually DO know.

It’s true that you don’t have to know about the industry to create marketing - put a few pretty pictures to some motivating messages - local print shops and graphic artists do it all the time. But I am hired by health clubs all around the world to provide creative advertising that they can’t get elsewhere  - in part, I believe, because I really know our industry.

But I’m not writing this to defend my creative honor. This is purely academic!

What’s missing here is that I have dedicated my entire life to this industry - and my roots in health and fitness run far deeper than anyone really knows. So I want to clear this up once and for all.

First of all, I do know Personal Training and studied for my certification under the ISSA. I was seriously into personal bodybuilding at one phase in my life (a hobby and lifestyle, not competition) and have worked with many PTs over the years. My interest in PT led me to working at a local Gym under one of Canada’s most celebrated women of distinction (in Fitness). I learned a lot about the business of health clubs through her (and I am not one to let such knowledge go unused). I then began working with my mentor on my regional health magazine and later as her mentor in writing my first manual “How to Market Your Health Club” which later became my book. The CEO of an international health club chain took note of my local marketing and gave me his blessing to begin working with his licensees – and the rest is history.

I am an avid reader of everything non-fiction. My bookshelves are crammed with medical, health, fitness and nutrition books, each of which I have read from cover to cover, some many times over. I am very well studied in physiology and nutrition. I have been on every diet, every cleanse and tried every fitness and weight loss product known to woman. I have dabbled in naturopathy, metaphysical healing, Chinese medicine and nutrition, have undergone extensive naturopathic testing, and even quantum medicine. I have also worked with countless physiotherapists, spinal specialists, chiropractors…you get the picture - not much of what I market for other people is over my head (well, maybe quantum medicine).

Point is, I have spent the better part of my my own life (both professional and personal) within the field of health, and know a thing or two about such matters. I may have my own personal struggles with body & health issues but I am fully qualified to provide marketing, specifically content, designed to enlighten and engage health club members and prospects – including personal training clients. I use every resource at my disposal (my extensive library mostly) for research - and lets not forget the countless club owners and industry friends with whom I often consult.

So to all skeptics and naysayers who have preconceived notions of what I bring to the table - I hope I have enlightened. I offer professional e-marketing content and I take it personally when I am challenged on my qualifications to produce it.

But perhaps the most important point of all is that I am also your target audience and I know what people like me want, and need, to know. My job is to give it to them.

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It doesn’t get better than this…

June 30th, 2009

I love my job. It’s innovative, creative and collaborative. I get to motivate, influence and inspire. It’s oftentimes so profoundly meaningful it takes my breath away. I channel divinity into my art. I laugh heartily every single day. I also marvel, utter profanity, bitch and occasionally cry (in other words, emote the spectrum).

I get to work with my husband and my dogs sleep at my feet. My staff are wonderful, honest and conscientious people who care about their craft. I respect them deeply. I connect meaningfully with associates who are among the best in the world at what they do. Observing them teaches me how to be a better person.

I have battled and survived many hard, early-business lessons that have rendered me wiser, more patient, understanding, considerate, well-rounded and able. I am in a position to pick and choose who I work with and which projects I accept. I can admit my shortcomings and make ammends with my dignity and pride intact.

To me, creating marketing and advertising for health clubs isn’t just about providing a service for which I get paid…my work is an integral part of who I am in process. Each experience and encounter strengthens my existance and propels me forward through life, love and the pursuit of excellence.


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A problem shared is a problem halved.

June 28th, 2009

Asking for help is admitting you can’t do something on your own. Most of us are in business to help other people - so why do we find it so hard to ask for it ourselves?

Perspective is subjective and sometimes a problem needs another heart set on the matter to help breathe life in a solution. It’s the service of bankers, consultants, trainers and marketers. It’s the power of round tables, coaching and jam sessions. It’s the magic of girlfriends, mothers and prayers.

Asking for help is inviting hope. It strengthens relationships, invites synergy and shortens the distance between here and there.

I asked a business associate for help today. Already I feel lighter.

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Less is more

June 28th, 2009

It’s always such a privilege to work with business owners who know what they’re doing and who are committed to achieving excellence in marketing. I’m talking about the ones who have a clear vision for their message, brand and desired outcome. They can articulate the details of a project and then they can walk away from it and allow the designer to do their job.

In contrast, there are the ones who waste far too much time and money micromanaging a project unnecessarily. These are the real downers - they pick away at something so relentlessly that the final version ends up costing double the estimated rate for the project but isn’t any more effective.

I have a client who insists that all of her exclamation points be blue ascenders with yellow dots (even in paragraph text). Another who has us photoshop gums away from teeth in the photo of a perfectly beautiful woman. Another who sees white space as real estate and tries to cram as much pitchy text in as is humanly possible. Can’t fit that huge paragraph into a square inch? Make it 6 points!

Don’t get me wrong, I LOVE these people - as far as clients go, they’re among the best I could ever want. It’s just that they spend far too much energy angsting over irrelevant issues. Nobody is going to buy a $600 product from you because your exclamation points are pretty. “That ladies gums are a micrometer too large - I don’t trust your brand now. Your ad has white space - gasp - you mustn’t have anything important to say”! Point is, those kinds of conversations with your brand just don’t happen. People want to know exactly how you intend to change their lives. What have you got that someone else doesn’t? What promise do you intend to keep and then how how do you plan to reward them for their business - what’s in it for them?

Chances are that direct mailer is going to get tossed within 1.5 seconds if your message isn’t loud and clear anyway, and your newspaper ad is going to be overlooked because it’s competing with a dozen other brands on the same page. Can you say something with 10 words instead of 20? If the photo tells the story, is attractive and portrays the right demographic, don’t get caught up in the minutia.

When is it OK to angst over design? If the ad isn’t balanced and the copy is hard to read. If the text is too small or the ad is too busy. If the photo is clashes with your brand or doesn’t portray the right demographic you are speaking to. If there’s so much copy that the offer is impossible to see for all the space junk. If the copy or the headline is weak.

Save your money. If you’re going to edit your ad, start with yourself. Remember less is more - especially when it comes to getting the bill.

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65 new members in less than 3 weeks.

June 22nd, 2009

How Eagle Pointe Did It! A 65 Member NET Increase in less than 3 weeks.

The following article is reprinted from the December 2008 edition of the IHCNA’s Newsletter. Sign up to receive Jeffrey Keller’s newsletter at www.ihcna.org

What Works - Membership Sales

This “What Works” article is a couple days late, and for good reason. The results of this campaign were so good, the article needed to be written and sent out. It took 2 days to compile the information after the month-end close, which held up the article being written.

With the troubling economy and the holiday season looming, selling new memberships in November and December this year would seem like a daunting task. To complicate matters, add in the fact that Eagle Pointe is a far removed club in a rural setting that pulls from a radius of up to 15 miles because fewer than 3,000 people live within 5 miles of the facility. So, to make a dent in the sales slump that most clubs are feeling, the membership campaign had to be thought through carefully and pushed hard.

We met with Sherry Robb of Market My Club to help with the design of the materials for the campaign. This may seem like a blatant plug for Market My Club, and to a degree it is, but it is important to understand how the set up of this campaign worked. Ms. Robb designed a campaign called “New Year’s in November” and consulted with us on the “offer” we wanted to construct. We decided to use an approach suggested by Mr. Will Phillips of REXRoundtables.com, in which we offer 50% off the first 6 months of an annual membership. This works out to be a 25% annual discount, which is roughly what we offer to our corporate clients for a corporate membership program. As such, we felt like we were being pretty sly with the offer, since it was something we were already offering. We really didn’t feel like we were “discounting”, something we avoid like the plague (as you well know from reading a lot of my articles). Then after hearing a suggestion by Ms. Robb, we decided to sweeten the “offer” by adding in no fees for the remainder of 2008. This suggestion proved crucial, considering the economy and that everyone has their money tied up in Thanksgiving dinner, Black Friday, and Cyber Monday.

So Sherry Robb went to work on designing the materials to include: mailer, handout card, 11 x 17 small poster, 22 x 34 large poster, name badges, and internet flash banner ad. We then had to have them printed ourselves. After investigating alternative printing and mailing services, we decided to use a partner of Market My Club, Print Smart, who by the way produced a very good product affordably. Around this same time, a local radio station, 103.7 FM, approached us about sponsoring a charity benefit for the Pediatric Brain Tumor Foundation. Sponsorship would include on-air and on-line radio spots as well as a banner ad on 2 websites and a booth/table at the event which was anticipated to attract 3,500+. So we agreed to sponsor the event as well. This did not become as important a piece of the campaign as originally thought, but it did promote the club’s image in the community, so it was money well spent in our opinion. We did quite a few other things to advertise virally via the internet. Here is the list of what we did.

  • Direct Mailer to 10,000 addresses within a 10 mile radius, with a 5,000 piece over-run to hand out.
  • 785 on-air and online radio spots on a local radio station (supporting the Pediatric Brain Tumor Foundation)
  • Sales event at a local Honda dealership (for the PBTF) that is expected to draw 3,500
  • Banner ad on 1037jackfm.com and espntheticket.com (for the PBTF)
  • Ad on healthclubdirectory.com
  • Ad on getfave.com
  • Ad on yellowpages.com
  • PPC ad on MySpace.com
  • Banner ads on the following online newspapers:
  • The BaytownSun.com (home page)
  • The Dayton News (home page)
  • The Liberty Vindicator (home page)
  • Bulk email blast for “refer a friend” to approximately 2,100
  • Large in house “refer a friend” poster in 6 spots throughout the club
  • Small in house “refer a friend” flyer posted to the back of every toilet stall door
  • Peel-off stickers stuck on every to-go box leaving the restaurant
  • Ad on our 65″ panel screen TV that in is the restaurant
  • All employees wearing the badges
  • Mailer ad through the following Chambers of Commerce:
  • Baytown Chamber of Commerce
  • Liberty/Dayton Chamber of Commerce
  • West Chambers County Chamber of Commerce

All online advertising is pinned to a specially created landing page on my website that has a form to fill out to get your “50% off” voucher (click HERE to see the landing page). Upon submitting the form, I receive an immediate email with all the contact information for my Sales Associates to follow up with. All of that information is stored in our email contact system, so even if they didn’t join, we can still market to them in the future. This is a good marketing tip for ANY campaign you run. You should always be collecting this information, no matter what.

The total investment for this advertising campaign was $8,520.34 (That’s an exact number. I can give you the breakdown.) We GROSSED $38,025 on Membership Dues alone. That’s before any up sells, like personal training (which had its 2nd best November in club history), child watch, activities & programs, etc. Our current estimate right now is the up sells were worth another $15,000, so our GROSS was around $53,000, for a return on investment of $44,500 hitting the bottom line. All for an $8,500 investment! IN 3 WEEKS!!! IN A SUPPOSED DIFFICULT ECONOMY!!! OUT IN THE BOONIES!!! WITH A GM AND 3 SALES ASSOCIATES DOING THE WHOLE THING!!!

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8 Ways to Drive Your Designer Mad…

June 19th, 2009

Designing award-winning marketing is really hard work. If you think that all we do is sit around and paint pretty pictures all day, you would be right, but that’s beside the point. What you might not know is that our job requires a mastery of complex design software, a deep understanding of marketing principles, an abundance of talent, creativity and skill, unlimited patience, a sense of clairvoyance and the ability to pull rabbits out of a hat on ridiculously short notice.

If that weren’t enough, we are often required to play psychologist/babysitter and personal punching bags to neurotic, overworked, stressed-out, nickel-and-diming, know-it all, backseat designer wannabes (you know who you are).

Don’t get me wrong, we love our clients. It’s just that sometimes they drive us nuts! That’s why when I discovered the following post on another designer’s blog, I just had to share it with you.

Click here, and see if you are guilty of being our worst nightmare.

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Open Source Management

June 2nd, 2009

I made a serious management mistake this week. Luckily I was graced with the opportunity to admit it and correct it. I won’t go into the personal details because I would only end up wanting to justify the mistake and that would diminish the management idea that came out of it, which is the point of this post.

Lately, my thoughts have been dominated by ideas of open source everything - blogs, twitters, wikis, diigo - it’s all so transparent and collaborative and something about that really resonates with me. I have never liked top-down management styles - I think everyone has experiences and knowledge that can add tremendous value to an organization when properly channelled.

I have a framed Successories poster on my wall that boasts the quote, “People don’t care how much you know until they know how much you care.” Once I recognized I had made my management mistake, I quickly got over my ego and set out to make ammends. I brought the person who I had wronged in, and requested they help me to be better at my job. In the past, the idea of setting myself up for a personal attack would have scared me, but this was an ideal opportunity to grow. But to do that, I first had to listen. Really listen. And to let down my defenses and know that we all just want to be heard, afterall.

I want to be heard. And respected. So do the people who agree to work with me. Through opening up the channels of communication and making personal and professional growth a two-way experience, we all win.

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Discover How to Build Your E-business With Blogs

May 7th, 2009

Preface: I found this article that I thought was interesting and wanted to share it with you…enjoy! ~Sherry Robb

How to Build Your E-business with Blogs

If you are into internet network marketing, one of the basic things that you are required to do is to look for ways on how to build your network and promote your new business online. There are several marketing methods that you can apply to your internet business.

There are many methods to build your network and one of the latest trends is to promote your business through blogs. Marketing with blogs are one of the most ideal technique to advertise your networking business. When you write an article, you can post it to well known blog websites where your target prospect visits. Marketing with blogs is a good way to advertise your internet business. Read the rest of this entry »

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What is Twitter?

May 3rd, 2009

I found this great little YouTube video that explains the usefulness of Twitter. If anyone wants help in getting their own Twitter installed and linked to a blog, I’d be happy to assist.

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Lessons from The Worst Hotel in the World.

May 2nd, 2009

If your health club is run down and in dire need of an overhaul, you might take heed of this story about Hans Brinker, The Worst Hotel in the World.

The owner of the Hans Brinker Hotel in Amsterdam was sick and tired of fielding complaints from guests and he set the marketing company the task of ensuring that he would never have to listen to another complaint ever again.

When the marketing guy visited the hotel, he found it was much worse than he even imagined so he decided to make their worst flaws into their biggest features and produced an advertising campaign that promoted it as the worst hotel in the world, turning their biggest negatives into a major PR campaign.

Using bright posters are all over Amsterdam, telling people just how bad they are, how smelly the place is, and how rude their staff are (some posters even advertise the fact that there may be dog poop in the lobby) - the campaign is working, so well in fact, that the hotel is regularly filled to capacity.

One of their promotional slogans was that you could strengthen your immune system by staying there. Business is brisk and the only complaint has been from a group of young people saying that it wasn’t as bad as they had hoped.


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